There are numerous possibilities for increasing the effectiveness of an organization's functions. There appears to be high levels for duplication of effort – people may not know where in a process a particular item is. 5. An expert has difficulty in quantifying his or her knowledge – a variety of experts may be needed in the same area. Although some of these applications entail carefully walking through the thickets of internal politics, the rewards can justify the effort. Whatever the parameters used in selecting an application, the bottom-line questions should always be asked. What will be the impact on the business?